Refund Policy

Engagement cancellations and refunds

Refund eligibility depends on the type of training, advisory or certification engagement purchased, the work already completed and the cancellation terms stated in the relevant proposal or booking confirmation. Contact us promptly if your circumstances change.

How to request a refund

Email maire@compliancehub.ie with the email address used at checkout, or the invoice number for an invoiced engagement, and we will process the refund directly.

• Card payments: refunded through Stripe to the original card, typically credited within 3–10 business days depending on your bank.
• Invoiced (SEPA) engagements: refunded by bank transfer to the account the payment came from, or credited against a future engagement if you prefer.

Scheduled services

Where an engagement reserves a defined delivery period or monthly capacity, deposits and upfront payments may be non-refundable once delivery has begun or capacity has been committed. The specific terms provided with that engagement take precedence.

Questions

Email us at maire@compliancehub.ie.